getting it to you
Shipping & Returns
✦ Current processing time: 2 to 7 business days
Shipping Information
Orders ship from Massachusetts, USA. Once an order has been handed to the postal carrier, delivery is managed by the shipping provider and local postal system.
Untracked Letter Mail
Small and lightweight orders may ship via standard USPS letter mail. This option does not include door-to-door tracking updates once the order has been mailed.
Letter mail is offered to keep shipping affordable for small and light sticker orders. If an order exceeds the weight limit, shipping will automatically default to a tracked package service at checkout.
Because this shipping method doesn't include tracking, we cannot monitor delivery. We are not responsible for packages that are lost, delayed, or misdelivered once they have been accepted by the postal service. Orders shipped via untracked letter mail are not eligible for refunds if they are lost in transit.
Tracked Package — USPS Ground Advantage
Domestic (United States): Tracked shipping is sent as a USPS package service and includes tracking updates through the carrier. Tracking information will be provided in your shipping confirmation email once the order has shipped.
International: We cannot fulfill international orders at this time.
Address Accuracy
Orders are shipped to the address provided at checkout. Please ensure your shipping address is correct before completing your order. cbella art is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
Carrier Delays
Once an order has been shipped, delivery is handled by the postal service and local customs authorities. cbella art is not responsible for delays caused by shipping carriers, customs processing, weather events, or other postal service disruptions.
While we are not responsible for lost packages once they have been handed to the carrier, we will always do our best to assist you and help resolve any issues when possible.
Refunds, Returns & Exchanges
Because cbella art products are mostly small paper goods or original art pieces, returns and exchanges are generally not accepted.
If something is wrong with your order such as a missing item or incorrect product, please contact us at cbellaartsbusiness@gmail.com within 7 days of delivery. We will always do our best to make things right.
If you would like to return an item for another reason (for example ordering the wrong product), the item must be unused and in its original condition. Return shipping costs are the responsibility of the customer. Once the item is received and inspected, the item price will be refunded.
Please contact us at cbellaartsbusiness@gmail.com before sending any return so we can provide the correct return instructions.
We ask you to kindly avoid sending DMs on social media about orders.